After three phone calls and three different people (plus two automatic router voice things), the conversation ended this way:

Girl:     I need you to change the contract ending date to April 30th, 2009.

Phone Dude:     I’m confused.

Girl:     Well… Stop being confused.

Phone Dude:     Okay.  What do you need me to do?

Girl:     Change the ending date to April 30, 2009 and send it to me.

Phone Dude:     Okay.

No kidding, that’s what just happened.  Then, he sent me the new contract – I’m not sure if he understood or he’s pretending to no longer be confused merely because I told him to stop being confused.  However, problem fixed.